General enquiries
For any general enquiries about the charity please contact our team on 0117 977 6043 (Monday – Friday 9am – 5pm) or email reception@bristolarc.org.uk
To find other sources of support outside of our opening hours please visit the help and advice page.
Rehoming enquiries
Our Rehoming team can talk to you about: adopting an animal, giving up your pet, information about our animals generally.
Tel: 0117 977 6043
Our offices are open 7 days a week 9am – 5pm (not including Bank Holidays).
IMPORTANT PLEASE NOTE: Our shop is open to all visitors. Only visitors with an appointment are allowed on site as our Rehoming Centre (Kennels, cattery and small animal housing) is closed to the general public. This is to keep the animals and as stress free as possible. If you’re interested in adopting an animal, please visit the adopt a pet page on our website and register your interest in an animal. Once your application has been assessed, you will then be invited in for a visit if you’re a match for that animal.
Clinic enquiries
Our Clinic team can help with: access to our Outreach clinic, cat microchipping and cat neutering (where eligible).
Tel: 0117 972 4567
Our Clinic is open Monday – Friday, 8am – 4pm (not including Bank Holidays).
Fostering enquiries
Contact our Fostering team to find out more about becoming a foster carer, ask any questions you have about an animal you are currently fostering or about appointments relating to your foster animal.
Email fostering@bristolarc.org.uk
Tel: 07545 868437
Visit https://www.bristolarc.org.uk/foster-an-animal to find out more about fostering and apply to be a foster carer.
Legacy enquiries
Our Finance team can help with legacy administration, financial and property related queries. Please contact them via email at finance@bristolarc.org.uk
For questions about how to leave a Gift in your Will to Bristol Animal Rescue Centre, please visit our Gifts in Wills page here.
Volunteering enquiries
For information on how to become a volunteer, please visit our volunteer with us page.
If you’re unable to find the answer on this page, please contact our Volunteer Co-ordinator on volunteering@bristolarc.org.uk.
Fundraising enquiries
Our Fundraising team can help with: fundraising events, donations enquiries, corporate donations and community activities.
If you’re thinking of doing a fundraiser for us, check out the raise money page on our website or contact us on:
Tel: 0117 980 3906 (Monday – Friday, 9am to 5pm) or get in touch by email at fundraising@bristolarc.org.uk
Media enquiries
Please send media enquiries to our Marketing and Communications team at:
E-mail: communications@bristolarc.org.uk
Phone: 0117 300 3222
Report animal cruelty or neglect
If you are concerned about the welfare of an animal please visit the national RSPCA’s website for advice and to report a concern.
Complaints
We are sorry to hear that you’ve encountered an issue with one of our services.
We take all complaints very seriously and will work to respond to your concern as soon as possible.
To view our full Complaints Policy click here.
Please complete the form below and we will aim to respond to you within 5 working days from receipt of the complaint.
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