Out of hours' service

We know that animal emergencies can happen at any time, so what should you do if you find a straying or injured animal out of hours? There are a few things you can do:

Ring our emergency line

If you find a stray dog in the early part of the evening (5 pm – 10 pm) our Rehoming team can help, please call 0117 977 6043 for further information.

From 4 pm – 8 am we operate an emergency out of hours helpline: 01179 724 567

If you need assistance with an animal you’ve found, and it can’t wait until morning, our staff can help you over the phone, where appropriate they may direct you to our out of hours vet provider. You will need to be able to transport the animal yourself as we do not have staff available to do this overnight.

Please note, straying healthy cats are not considered an emergency. If you believe you’ve found one please follow the advice found here.


Take the animal in overnight

If you find a straying pet or wildlife that doesn’t seem badly hurt, if it is possible (and only if it is safe for you to do so), it might be best to take the animal home with you until you can call us in the morning. Visit our contact us page for our phone number and opening times.


Contact your local vet

All vets have an emergency line and have a legal obligation to help animals in need. Give them a call and ask them for advice. If the animal is injured it’s likely you’ll need to transport the animal to them. You won’t be charged if the animal requires treatment.